- Day Two Service
Day Two Service
Goodmans' Mission: To create great lifetime furniture experiences.
We believe that the key to creating a great lifetime furniture experience is the knowledge, relationships and expertise of our people. Goodmans' team members know that the heart and soul of our lifetime relationships has been the slow, steady drumbeat of daily moves, adds and changes.
Large projects can be fairly simple to execute. But once the large project is completed, the day-to-day needs for warranty and churn support can overwhelm most dealers. This is because the smaller projects require a deep talent pool, a stable infrastructure and financial strength that are uncommon in the office furniture industry. It takes a special commitment to support a client's needs once the large, first initial project is complete.
In our business, this is the difference between a client's Day One versus Day Two needs. Goodmans has proven, with client feedback and our customer experience scores, that we are capable of handling our client's Day Two needs. This capability doesn't come easily and we have invested heavily in our people and systems to be able to substantiate this claim.