I just wanted to let you know about the phenomenal service I received today when your repair technician visited me to repair on my chair. He was incredibly polite, kind, and very thorough. I didn’t realize how much work was needed on my chair, I just knew I needed a caster. He took the time to look it over completely, replaced all 5 casters, my armrests, as well as some other components and cleaned it too. He also took pictures of his work and reviewed them with me. As he walked down the hall to leave, he also pointed out a couple of other chairs he believed were still covered under warranty and made plans to come back and service them as well. Shortly after his departure, I received an email to set up the appointment to have those chairs serviced. I couldn’t ask for a more efficient team, they are very much appreciated!